Thank you for choosing OSTILOS. We are committed to ensuring a smooth and efficient shipping process to deliver your orders in a timely manner. Please review our shipping policy below to understand the details of our shipping services.
Once your order is placed, our team will process it within 4-5 business days. During peak seasons or promotional periods, processing time may be slightly longer due to high order volumes. We appreciate your patience and understanding.
We offer multiple shipping options to accommodate your preferences. The available shipping methods will be displayed during the checkout process. Please note that the availability of specific shipping methods may vary depending on your location.
We currently offer shipping to customers in India. We are working towards expanding our shipping services to international destinations in the near future. If you are an international customer, please stay tuned for updates on our international shipping availability.
Shipping costs will vary depending on the selected shipping method, the destination, and the total weight of the package. The shipping charges will be calculated and displayed during the checkout process. We occasionally offer free shipping promotions, so make sure to check our website and social media channels for any ongoing offers.
Once your order has been shipped, you will receive a confirmation email containing the tracking information. This will allow you to monitor the progress of your shipment. Please note that it may take up to 24 hours for the tracking information to be updated in the shipping carrier's system.
The estimated delivery time will depend on your location and the selected shipping method. Standard shipping generally takes 5-10 business days within India. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances or during busy periods.
Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once the order has been shipped, modifications or cancellations may not be possible.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory solution.
Returns and Exchanges:
For information regarding our returns and exchanges policy, please refer to our dedicated Returns and Exchanges policy page on our website.
We strive to provide excellent customer service and ensure your satisfaction throughout the entire shopping experience. If you have any questions or require further assistance, please don't hesitate to contact our customer support team. Happy shopping!