Refund policy

Thank you for shopping with OSTILOS. We strive to provide you with the best products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we offer the following refunds and returns policy:

Eligibility:

To be eligible for a refund or return, the item(s) must be purchased directly from our [Fashion Brand] online store or authorized retail partners.

Items must be in their original condition, unworn, unwashed, and with all tags attached.

The request for a refund or return must be initiated within 14 days of receiving the order.

Refunds:

If you are not satisfied with your purchase and meet the eligibility criteria, you may request a refund.

Refunds will be issued in the original form of payment used for the purchase.

Shipping and handling charges are non-refundable unless the return is due to a manufacturing defect or an error made by [Fashion Brand].

We aim to process refunds within 7-10 business days after receiving the returned item(s).

Returns:

If you wish to return an item for reasons other than a refund, such as exchange for a different size or color, please contact our customer support team.

Returns for exchanges are subject to product availability.

Customers are responsible for any return shipping costs, except in cases where the return is due to a manufacturing defect or an error made by [Fashion Brand].

We recommend using a trackable shipping service to ensure the safe return of the item(s). [Fashion Brand] is not responsible for any lost or damaged packages during the return process.

Once we receive the returned item(s) and confirm they are in their original condition, we will process the exchange within 7-10 business days.

Exceptions:

The following items are not eligible for a refund or return unless there is a manufacturing defect:

Final sale or clearance items.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.

We may request photographic evidence or ask you to return the item(s) for inspection.

If the item(s) are deemed to be damaged or defective, we will provide a full refund or exchange, including return shipping costs.

Please note:

OSTILOS reserves the right to refuse refunds or returns if the item(s) do not meet the eligibility criteria.

Items purchased during a sale period are not eligible for returns, only exchange is available on those products.

Refunds and returns for purchases made through third-party retailers are subject to their respective policies.

This refunds and returns policy is subject to change without prior notice. Any updates will be reflected on our website.

If you have any questions or require further assistance, please contact our customer support team at [customer support email or phone number]. We are here to help you.

Thank you for your understanding and support.